In an effort to ensure that customers are completely satisfied with their shopping experience here at Modern Device, we’ve done a little data analysis to come up with our official shipping policy, lovingly titled the 2-Day Guarantee. Basically, if you place an order with us by 3:00 PM, we guarantee that it will ship in two business days or less (some exceptions do apply). If we can’t ship it in two business days, we’ll upgrade the shipping on your order for FREE. For all the wonderful details, read on.
Our Goal: Same- or Next-Day Service
At Modern Device, we strive to fulfill orders as soon as possible, and recently over half of all orders have shipped the day they were received. More than 80% of all orders have shipped within one business day. Those numbers might be impressive, but we’re constantly working to get them higher. In the meantime, our data shows that a whopping 89% of orders go out within two business days, which is why we’re introducing our 2-Day Guarantee.
Exceptions (The Fine Print)
The 2-Day Guarantee does not apply to orders containing items that have been specifically labeled as pre-ordered or backordered.
Since we are a small outfit, we may not be able to fulfill some larger orders within 2 business days due to production lead time. If you place an order that we anticipate will require more than 2 business days to fulfill, the 2-Day Guarantee will be waived and we will contact you by email with a more realistic estimate of when the order will ship. These estimates are not backed by any kind of guarantee.
Based on the usual USPS and UPS pickup times, we’ve set 3:00 PM as our same-day cutoff. That means orders placed after 3:00 PM count as being received the following business day for the purposes of our 2-Day Guarantee. However, if you place an order with expedited shipping after 3:00 and need it shipped that day, you can call us at (401) 709-2424 and we’ll let you know if we can get it done.